STI 2018 Annual Report

Inclusion at SunTrust Making sure all teammates feel valued, connected, and inspired to live our purpose go hand in hand. Every race, nationality, culture, gender, age, identity, and sexual preference is welcomed at SunTrust, resulting in an inclusive, collaborative, innovative workforce. Our eight Enterprise Teammate Networks (TMNs) help build greater awareness of and appreciation for different cultures, backgrounds, and experiences: African-American; Asian-American; Generations; Hispanic and Latino; Lesbian, Gay, Bisexual, Transgender and Allies; People with Disabilities; Veterans; and Women. Teammate Networks are open to any teammate (regardless of affinity) who wants to connect with others, learn across differences, and share their talents. › Approximately 4,000 teammates belong to one or more TMNs › 125 teammates across eight markets serve as leaders in our TMNs › TMNs hosted more than 670 internal and external events Inclusive Learning Opportunities Helping teammates broaden their cultural competence creates a more supportive, empathetic working environment : › More than 1,600 SunTrust leaders participated in an interactive “Understanding & Mitigating Unconscious Bias” workshop › SunTrust offered 32 multigenerational inclusion learning opportunities for teammates › As part of the “CEO Action for Diversity & Inclusion” pledge, SunTrust joined more than 150 companies in hosting a “Day of Understanding” to advance diversity and inclusion in the workplace Recognition SunTrust’s successes are a direct result of the extraordinary efforts our teammates put in each day. Most Desirable Mobile Banking features for Account Management by Business Insider Intelligence Top 5 Financial Institutions for Best Mobile Deposit User Experience by Mitek TOP Corporations of the Year by the Greater Women’s Business Council 2018 Mobile Banking Award by Javelin Strategy & Research Recognized as a leader in the ‘Account Opening’ category 2018 Online Banking Award by Javelin Strategy & Research Recognized as a leader in the ‘Money Movement’, ‘Security Empowerment’, and ‘Customer Service’ categories North America Mid-Market Loan of the Year by International Financing Review for SunTrust Robinson Humphrey North America Secondary Equity Issue of the Year by International Financing Review for SunTrust Robinson Humphrey Highest in overall HELOC customer satisfaction 1 in J.D. Power’s U.S. Home Equity Line of Credit Satisfaction Study Operational Risk Awards Bank of the Year by Risk.net SunTrust Prime Rewards Credit Card Rated Best for Balance Transfers with a Low Ongoing APR by U.S. News and World Report in December, 2018 Best Personal Loan Companies of 2018 U.S. News & World Report for LightStream Best Personal Loans for Home Improvement by U.S. News & World Report for LightStream Best Places to Work for LGBTQ Equality by the 2018 Corporate Equality Index U.S. President’s Volunteer Service Award for time dedicated to Junior Achievement 1 SunTrust Bank received the highest numerical score in the J.D. Power 2018 U.S. Home Equity Line of Credit (HELOC) Satisfaction Study, based on 4,008 total responses from 22 companies measuring experiences and perceptions of customers, surveyed January 2018. Your experiences may vary. Visit jdpower.com/awards A Place for Everyone Best of the Best Corporations for Inclusion by the National Gay and Lesbian Chamber of Commerce Best of the Best Financial and Banking Companies by Hispanic Network Magazine 100% on the Annual Corporate Equality Index by the Human Rights Campaign Top 100 Innovators in Diversity & Inclusion by Mogul Magazine Page 26