STI 2018 Annual Report

Following the Flag Yields Profitable Growth Headquartered in Hallandale Beach, Florida, and founded in 2004 by brothers David and Josh Coba, European Wax Center provides a full suite of waxing services, as well as a proprietary line of beauty products in the skincare, body, and brow categories. While SunTrust’s relationship with European Wax Center began with a small term loan and line of credit, it evolved to core banking services. It was through our client first approach, advisory-based model, and OneTeam approach that we came to be their trusted financial advisors. “Strong communication and taking the time to educate the client on their options was critical,” said Scott Paton, STRH Financial Sponsors Group. “The founders of the business are tremendous entrepreneurs and excellent operators, but their experience with capital markets alternatives was limited. Advising the client on the best approach built trust, and the results speak for themselves.” “My colleagues did a remarkable job of listening to our client’s needs and educating them on their options in a product agnostic manner,” said Brock Wilbor, Commercial Banking relationship manager. “We truly put the client first—which helped further cement the strong trust we had developed in this relationship.” In January 2018, SunTrust was awarded Left Lead on a debt raise. In September 2018, we successfully executed on both the equity and debt raise that allowed the owners to then sell a controlling interest to their new PE sponsor, General Atlantic. The coordinated approach resulted in one of the largest Commercial M&A deals in SunTrust Robinson Humphrey history. The partnership aligns European Wax Center with a new investor who can help facilitate accelerated growth. SunTrust Robinson Humphrey served as Exclusive Financial Advisor to European Wax Center on the sale and was the Left Lead Arranger and Joint Bookrunner on Senior Secured Credit Facilities. Serving Our Clients Throughout 2018, we worked diligently to help our clients in all lines of business gain the financial confidence they need to keep moving forward. Continued investment in digital platforms and client-friendly technology positioned us to better understand clients’ needs and deepen our relationships. With enhanced digital servicing capabilities, simplified product offerings across all channels, and greater client self-service options, we were able to deliver a streamlined, integrated banking experience. Launched a new Digital Client Portal in Private Wealth Management (PWM), delivering access to banking, investment, planning, and education tools in a single client-friendly dashboard Provided free identity theft protection for all consumer clients Introduced SmartGUIDE, SunTrust’s new digital mortgage application, which can be completed in half the time of a traditional mortgage application Introduced extended terms for the LightStream Home Improvement loan for $25,000 to $100,000 Continued PWM expansion to Ohio and California Modernized branch network with updated technology and design Helped more than 60,000 clients get into new homes and more than 22,000 clients refinance 2018 Consumer Highlights 2018 Wholesale Highlights National expansion of Aging Services Vertical in Commercial Banking Commercial Banking expansion to Houston, following expansion in 2017 to Dallas–Fort Worth, Cincinnati, and Cleveland Added new Commercial Real Estate capabilities to support clients through full life cycle of a project, not just construction phase Capital markets income from non-Corporate & Investment Banking clients grew by 49%— good proof of our continued success in offering a broader set of solutions to our Commercial Banking, Commercial Real Estate, and Private Wealth Clients Grew left lead relationships by 11%—evidence of our continued success in deepening client relationships Page 30