LOGM 2017 Annual Report

Dear Stockholders: As we enter 2018, LogMeIn is embarking on the next phase in our Company’s emergence as one of the largest players in the Software-as-a-Service space. In the last 12 months, we successfully brought together two of the preeminent players in cloud connectivity, creating a company that is a leader in each of its core markets – a company with millions of users, more than one-billion dollars in annual revenue and a world-class team of thousands of engaged employees. Over the next 12-24 months, our goal is to leverage this enviable leadership position and scale to expand into some of technology’s largest, fastest growing and most exciting addressable markets. In doing so, we believe we’ll set the table for sustainable growth and profitability while returning meaningful capital to stockholders. Early into 2018, we’re already delivering on this strategy. When LogMeIn merged with the GoTo business in early 2017, we went from being a collaboration disruptor to a collabo- ration leader, overnight. In fact, approximately 55 percent of our revenue now comes from our Communications & Collabo- ration portfolio alone – a portfolio that includes products like GoToMeeting, GoToWebinar, OpenVoice, join.me and Grasshopper, which support 28 million participants, 7 million meetings, and over 900 million conferencing minutes each and every month. In February of 2018, we announced the acquisition of Jive Communications, a rising star in the Unified Communications-as-a-Service (UCaaS) market. This combination instantly gives us a new growth engine, as well as a key in- gredient as we build one of the most modern and comprehensive Unified Communications and Collaboration (UCC) portfo- lios in the market, positioning us to transform the way people work and capture market share in the 20-plus billion dollar UCC market. We’ve also taken steps to accelerate our innovation initiatives focused on artificial intelligence (AI), most notably around how such forward-leaning technology can be used to bolster our customer engagement portfolio – a portfolio that in 2017 alone supported over 1 billion customer interactions and three quarters of a billion support sessions for thousands of the world’s biggest and most revered brands. In the third quarter of 2017, we announced the acquisition of Nanorep, a chatbot and AI startup. Leveraging Nanorep’s expertise and technology has helped us rapidly accelerate the delivery of our next generation customer engagement software. Early this year, we delivered the first set of integrated offerings with the launch of a new AI- powered line-up of Bold360, a product line that combines the best in human-based and bot-based engagement. This product line and initiative have already caught the attention of influential analysts and business buyers alike, and within weeks of launch has set the standard for an exciting new category of digital-first customer service. Finally, at our inaugural Investor Day in December 2017, we outlined our long-term commitment to stockholder returns, a commitment that we’ve reinforced early in 2018. LogMeIn’s growth, profitability and free cash flow profile is unique for SaaS companies of our size and scale, and it puts us in favorable position to deliver meaningful capital returns to our investors through a combination of buybacks and dividends. It’s an exciting time to be a LogMeIn customer, employee, and stockholder. We have the market leadership, world-class team, forward-leaning technology and enviable scale to not only expand our addressable opportunities, but also win in much bigger and faster growing markets, all while continuing to deliver meaningful returns to you, our valued stockholders. On behalf of the entire LogMeIn team, we thank you for your continued support. Sincerely, William Wagner President & CEO