THG 2018 Annual Report

9 2018 ANNUAL REPORT | THE HANOVER INSURANCE GROUP We are committed to being an employer of choice—a company where the best insurance professionals want to work. Our efforts have been recognized nationally, most recently with our inclusion on Forbes magazine’s 2018 list of America’s Best Mid-Size Employers . We invite you to learn more about our commitment to being an involved corporate citizen and a responsible steward of the resources entrusted to us by visiting our Corporate Responsibility website, at hanover.com, under “About Us—Corporate Responsibility.” I am so proud of the team we have built here at The Hanover and thank our employees for all that they do to make our company what it is today. Moving forward together As I look forward, I believe our prospects are strong. We have what it takes to further distinguish our company and our brand in the marketplace as a premier property and casualty insurance company in the independent agency channel. We are determined to deliver consistent, top-quartile industry performance and to take advantage of these dynamic times in our business, leveraging our deep expertise, superior distribution model and unique culture, enabling us to invest in profitable growth areas and deliver strong and sustainable shareholder value. Together with our trusted agent partners, we are on the move. We have a solid foundation and the utmost confidence that we will deliver on our promises to our policyholders, our shareholders and our employees. J O H N C . R O C H E President and Chief Executive Officer