THG 2018 Annual Report

8 THE HANOVER INSURANCE GROUP | 2018 ANNUAL REPORT As we look to the future, our strategic focus and continued investment in innovation, coupled with financial discipline, will enable us to quickly adapt to evolving market conditions. Enabling our strategy through our unique culture Successful execution of our long-term strategy in today’s dynamic environment requires a special company with a unique culture. The strength of our talent and our agile culture is one of The Hanover’s greatest assets and brings us great pride. It is also a driver for sustained success. We continue to live by our values of collaboration, accountability, respect and empowerment (CARE)—the characteristics our employees identified as most intrinsic to our organization. We are fostering more inclusion and diversity across our organization. We believe companies that embrace inclusion and diversity are more responsive to the needs and interests of their customers, perform better financially, and are more likely to capture emerging trends and innovate. In an inclusive environment, new ideas flow more freely, while diversity of opinion contributes to agile decision- making and better execution. At the same time, we are more committed than ever to maintain our promise to be a socially responsible organization, governing our actions with integrity and honesty, preserving and supporting our home communities, and protecting the environment. We continue to manage our facilities with a thoughtful approach to our environmental preservation efforts in 2018. Through our conservation of natural resources and utilization of green technology, our vibrant employee volunteerism program, and our commitment to support community building, we and our employees are focused on making a difference to society and our communities.